Can I download or delete all my data?

The short answer

Yes. You can download your leads and delete your data yourself, from the dashboard. For anything the dashboard does not cover, email info@replavia.com. Our Privacy Policy gives you the right to “access, correct, export or delete your personal data”.

Download your leads

1. Open Lead Inbox.
2. Click Export CSV.

This works on every plan. On Free, the file holds the leads you can see, which are your oldest 1,000. On Pro and Scale it holds all of them. See How to export leads.

There is no single button that downloads everything in your account. To ask for a copy of other data, email info@replavia.com.

Delete one lead

On Pro and Scale, click the bin icon on a lead’s row in Lead Inbox. On Scale you can delete several at once. See How to delete a lead.

Delete everything

1. Open Account settings from the menu under your initial.
2. Click I understand — delete my account and follow the steps.

Your automations stop at once. You then have 7 days to change your mind. After that, your data is erased. The policy commits to erasing it within 90 days. The full steps are in How to cancel or delete your account.

If you want confirmation that erasure is complete, email info@replavia.com.

What is kept

• Billing records. The law requires us to keep records of your subscription and payments.
• An audit record. We keep a record that the deletion happened.
• Analytics. Dashboard analytics held by PostHog are not yet erased automatically. Email us and we will remove them.

Your followers have rights too

People who message you stay in control of their own details:

• STOP. Replying STOP, UNSUBSCRIBE or CANCEL marks them as opted out. See STOP and unsubscribe.
• Unsend. If they unsend the message with their email or phone, Replavia deletes that detail. It also asks your connected tools to delete it.
• Meta deletion requests. If a person asks Meta to delete their data, Replavia deletes it on every account that holds it.
• Email us. A follower can also email info@replavia.com. We pass the request to you and delete what we hold.

Related questions

• Does Replavia sell my data?
• Who can see my leads?
• What can Replavia see on my Instagram account?
• Does Replavia read or store my DMs?
• How is my data protected?
• What happens to my data when I leave?
• Which other companies handle my data?
• Who is behind Replavia?
• Is Replavia approved by Meta?
• Is my data used to train AI?
• How Replavia follows Meta platform rules
• Is it safe to pay for Replavia?

Good to know

• Export your leads before you delete your account. Deletion cannot be undone after the 7 days.
• Copies you sent to Google Sheets, HubSpot or other tools stay there. Delete them in those tools.