How Comment Shield catches spam comments
Last updated
Plans: Free: limited · Pro: included · Scale: included. Free: up to 50 blocked words. Deleting comments needs Pro or Scale.
Free: up to 50 blocked words. Deleting comments needs Pro or Scale.
Comment Shield finds scam, spam and abusive comments on your posts and puts them in a review inbox. Nothing is hidden on its own: you hide, unhide or delete a comment with one click.
Open Comment Shield →What it does
Comment Shield reads new comments on your posts. It looks for scams, spam, abuse and words you have blocked. When it finds one, it puts the comment in a review inbox. Then you decide what happens.
Review flagged comments
- Open Comment Shield in the menu, then the Moderation Inbox tab.
- Comments that need a decision are under Needs review.
- For each comment, choose what to do:
- Hide on Instagram hides it from public view right away. You can undo it.
- Unhide on Instagram makes a hidden comment visible again.
- Delete on Instagram removes it for good. This is on Pro and Scale only.
- Mark safe clears a false alarm. Similar comments from that person stop being flagged.
- Comments you acted on move to Actioned / hidden.
Hide and unhide are on every plan, including Free. Hide does the same job as delete and can be undone, so most people use hide.
Read the risk score and the recommendation
Each flagged comment shows a reason, such as Scam / fraud, Spam, Blocked keyword or Abuse / harassment. It also shows a coloured Risk number.
- The risk score is how sure Comment Shield is that something is wrong. Higher means more sure.
- Everything in the inbox has already crossed your flagging level. So the line to act on is Recommended, which says what Comment Shield suggests you do.
- Customer feedback — review recommended means a normal complaint. It is shown to you, never hidden for you.
Add your own blocked words
- Open the Rules tab.
- Give the rule a name, like “Crypto spam”. Leave the type as Blocked keyword.
- Type the word or phrase to watch for.
- Click Add rule.
Very short words can catch normal comments by mistake, so choose your words with care.
Free
- Blocked words
- Up to 50
Pro and Scale
- Blocked words
- Up to 500 active rules
| Plan | Blocked words |
|---|---|
| Free | Up to 50 |
| Pro and Scale | Up to 500 active rules |
Choose what it checks
Open the Settings tab. Change what you need, then click Save settings.
- Enable Comment Shield turns scanning on or off for your connected Instagram posts.
- Mode: pick Safe or Strict. Strict is tougher on spam and abuse. Criticism still stays visible in both.
Under Detections, each switch adds one kind of check:
Blocked-keyword rules
- What it flags
- Comments that contain words from your Rules tab
Repeated-keyword / spam-burst detection
- What it flags
- The same words or comment posted again and again in a short time, or across several posts
Negative-comment detection
- What it flags
- Negative feedback, for review only. Pro and Scale.
Internal blocklist
- What it flags
- Every new comment from people you blocked in Replavia
| Switch | What it flags |
|---|---|
| Blocked-keyword rules | Comments that contain words from your Rules tab |
| Repeated-keyword / spam-burst detection | The same words or comment posted again and again in a short time, or across several posts |
| Negative-comment detection | Negative feedback, for review only. Pro and Scale. |
| Internal blocklist | Every new comment from people you blocked in Replavia |
Turn off a check that flags too many normal comments for your audience. You can switch it back on at any time.
People you blocked
Block in Replavia sends a person’s future comments straight to review. It is not an Instagram block, and nothing changes for them. Stop DM does the same, and also stops your automations from sending that person a DM.
The Blocked Users tab lists everyone you blocked. Each row shows DM stopped everywhere or DM allowed, and the date. Click Unblock to remove someone.
A block covers every Instagram account you have connected, not only the one they commented on.
Check what happened
The Activity Log tab records every scan, flag and action, such as Comment flagged, Hidden by you or Marked safe. An Action failed line means an action did not go through, so try it again. No comment text or personal data is kept in this log.
Good to know
- To answer genuine questions under your posts, see AI comment replies.
- Getting flooded by bot comments on one post? See Clean up scam and bot comments.
- Genuine criticism is never hidden, in any mode or on any plan. A normal complaint stays visible. At most, it is shown to you for review.
- Replavia cannot hide or delete comments on a live video. Instagram does not allow it.