# My payment failed. What happens now?

> You get an email and a Payment failed banner. Your accounts and automations stay on for 5 days while you update your card under Billing, then Manage subscription; after that, sending pauses until you pay.

- Topic: Plans and billing
- Plans: Free: not included · Pro: included · Scale: included. Only paid plans have a card on file to charge.
- In the app: Open Billing — https://app.replavia.com/billing
- Last checked: 2026-10-29
- Web page: https://replavia.com/help/payment-failed

## Fix it in three steps

1. Click **Update billing** on the **Payment failed** banner. Or open **Billing** from the menu under your initial.
2. Click **Manage subscription**. This opens your subscription page at Stripe.
3. Update your payment method there.

When a payment goes through, your account goes back to normal straight away. We email you to say the payment was received.

## What happens, day by day

| When | What you see | What still works |
|---|---|---|
| The payment fails | An email and a **Payment failed** banner | Your accounts and automations stay on. Leads keep arriving. |
| After 5 days unpaid | An email and an **Account limited** banner | Sending and paid features pause. Leads that arrive are still recorded. |
| After 14 more days | The account is suspended | Nothing runs, and new leads are not captured. **Go to billing** still works. |

The checks run once a day, so each step can come up to a day later.

## During the first 5 days

Your connected accounts and automations stay switched on. Your plan’s limits on accounts and automations stay the same, so nothing is paused for being over a limit.

Paid-only features work as they do on the free plan until the payment goes through. These include AI replies and follow-up emails.

## If your account is limited or suspended

You can still sign in, open **Billing** and pay. Click **Resolve billing** on the **Account limited** banner, or **Go to billing** on the suspended screen.

Once the payment clears, everything comes back. Your automations, leads and settings were never deleted.

## If the subscription ends without payment

You then see **Subscription canceled**. Click **Reactivate** to use the free plan at no cost. You can upgrade again from **Billing** whenever you like. See [How to upgrade or update your card](https://replavia.com/help/change-plan-or-billing-details).

## Good to know

- We never charge a card you did not enter. Your card details are handled by Stripe, not stored by Replavia.
- If you were charged in error, our [Refund Policy](https://replavia.com/refund) explains how to ask for a review within 14 days.
- Would you rather stop paying? See [How to cancel your subscription](https://replavia.com/help/cancel-your-subscription).
- Still stuck after updating your card? Email info@replavia.com and we will help.