# Which leads am I about to lose, and how do I follow them up?

> In Lead Inbox, open Follow-up: Lost-Lead Rescue counts open leads waiting 1–3 days, 3–7 days and over 7 days. Pro and Scale can then follow them up with automatic emails and link reminders.

- Topic: Leads
- Plans: Free: limited · Pro: included · Scale: included. Free shows the counts. Follow-up emails and reminders need Pro or Scale.
- In the app: Open Follow-up — https://app.replavia.com/contacts/follow-up
- Last checked: 2026-10-29
- Web page: https://replavia.com/help/lost-lead-rescue

## Why it matters

A lead who asked for your price is warm today and may be cold next week. **Lost-Lead Rescue** shows how many people are slipping away, so you answer them in time.

Open **Lead Inbox** in the menu, then the **Follow-up** tab.

## The three groups

Replavia counts your open leads, meaning leads with the status **New** or **Contacted**, by how long ago they arrived:

| Card | Who is in it |
| --- | --- |
| **Follow up soon** | Open leads aged 24 hours to 3 days |
| **Cooling down** | Open leads aged 3 to 7 days |
| **Rescue these** | Open leads older than 7 days |

Leads younger than 24 hours are not counted yet. They are still fresh.

## Needs attention

Below the groups, four cards show:

- **Hot leads** — several buying signals, like a price question and an email
- **Needs follow-up** — still open after 24 hours
- **No response** — open after 24 hours and never messaged you back
- **Missing phone** — no phone number yet

## How to follow them up

The cards show counts. To see the people, use the Lead Inbox:

1. Open the **Inbox** tab.
2. Set the status filter to **New**, or **Contacted**.
3. Pick a date range, such as **Last 7 days**, or a **Custom** range for older leads.
4. Start with the HOT badges. Click a badge to see a **Suggested next step**.
5. Message the person, then set their status to **Contacted** or **Converted**.

See [How to manage your leads](https://replavia.com/help/lead-inbox) for the filters.

## Let Replavia follow up for you

On **Pro** and **Scale**, two automatic nudges live on this same tab:

- Follow-up emails go to leads who shared an email, about 24 and 72 hours later. See [Follow-up emails](https://replavia.com/help/follow-up-emails).
- Link-click reminders send one DM to someone who never opened your link. See [Track link clicks](https://replavia.com/help/track-link-clicks).

Both are off until you switch them on. On Free, this tab shows **Upgrade to follow up** in place of these settings.

## Statuses decide who gets nudged

Any status other than **New** stops follow-up emails and link reminders for that person. Set **Converted** when someone buys, so they are not chased.

**Contacted** also stops the automatic nudges, but the lead still counts in the rescue groups. Set **Ignored** or **Junk** to take a lead out of the counts.

## Good to know

- The counts look at leads from the last 120 days.
- On Free, they only cover your first 1,000 saved leads.
- Automated DMs follow Instagram's 24-hour rule. See [the 24-hour window](https://replavia.com/help/instagram-24-hour-window).